Privacy Policy

1. Introduction

Welcome to OneStopHaem ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our haematology guidelines platform.

By accessing or using OneStopHaem, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, password (encrypted), and professional credentials
• Payment Information: Billing address, payment method details (processed securely through Stripe), and transaction history
• Usage Data: Information about how you access and use our platform, including IP address, browser type, device information, and pages visited
• Communication Data: Messages, inquiries, and feedback you send to us

2.2 Medical and Professional Information

As a medical education platform, we may collect:

• Professional qualifications and specializations
• Institution or workplace information (if provided)
• Questions submitted through our AI chat or doctor consultation features

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our services
• To process your subscription and payment transactions
• To authenticate your identity and manage your account
• To send you important updates, service notifications, and administrative messages
• To respond to your inquiries, comments, and support requests
• To personalize your experience and provide relevant content
• To analyze usage patterns and improve our platform functionality
• To detect, prevent, and address technical issues and security threats
• To comply with legal obligations and enforce our Terms of Use

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform, such as payment processors (Stripe), email services, and cloud hosting providers
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the acquiring entity
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users or others
• With Your Consent: When you have explicitly given us permission to share your information

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure password hashing using industry-standard algorithms
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal and contractual obligations)
• Portability: Request a copy of your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at itsupport@medical.education.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and assist with marketing efforts. You can control cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our platform.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal, regulatory, or business purposes.

9. Children's Privacy

Our service is intended for healthcare professionals and is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: