Terms of Use

1. Acceptance of Terms

Welcome to OneStopHaem ("we," "our," or "us"). These Terms of Use ("Terms") govern your access to and use of our haematology guidelines platform, including our website, mobile applications, and related services (collectively, the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. These Terms constitute a legally binding agreement between you and OneStopHaem.

2. Description of Service

OneStopHaem is a medical education platform that provides:

• Concise summaries of haematology guidelines
• Access to clinical resources and medical references
• AI-powered chat assistance for medical queries
• Doctor consultation services (where available)
• Educational content related to haematology

Our Service is designed for healthcare professionals and medical practitioners. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

3. Eligibility and Account Registration

3.1 Eligibility

To use our Service, you must:

• Be at least 18 years of age
• Be a qualified healthcare professional or medical student
• Have the legal capacity to enter into binding agreements
• Comply with all applicable laws and regulations

3.2 Account Registration

To access certain features, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

4. Subscription and Payment Terms

4.1 Subscription Plans

We offer various subscription plans with different features and durations. Subscription fees are charged in advance and are non-refundable except as required by law or as specified in our refund policy.

4.2 Payment

By subscribing, you agree to pay all fees associated with your subscription. Payments are processed securely through third-party payment processors. You are responsible for providing valid payment information.

4.3 Auto-Renewal

Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date. You may cancel your subscription at any time through your account settings.

4.4 Price Changes

We reserve the right to modify subscription prices. Price changes will be communicated in advance, and you may cancel your subscription if you do not agree to the new pricing.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree NOT to:

• Use the Service for any illegal or unauthorized purpose
• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Transmit any harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service or servers
• Use automated systems to access the Service without permission
• Share your account credentials with others
• Reproduce, distribute, or create derivative works from our content without authorization
• Use the Service to compete with or harm our business

6. Medical Disclaimer

Important Disclaimer

This disclaimer governs the use of the OneStopHaem.com clinical enquiry service ("the Service"), an educational resource only. Its purpose is to provide general haematological information and must not be construed as direct patient advice.

Educational Purpose Only: The information provided through the Service is for general educational and informational purposes only. It is not intended as a substitute for independent professional judgement.

No Doctor-Patient Relationship: No interaction via the Service, including the submission of a query or receipt of a response, constitutes or creates a doctor-patient relationship. The entire responsibility for all diagnostic and treatment decisions remains at all time with the treating clinician.

Primary Responsibility: The ultimate clinical, legal, and ethical responsibility for the care of any patient remains at all times with the treating clinician and their employing NHS Trust or healthcare institution.

Exclusion of Clinical / Financial and any other Liability: To the fullest extent permitted by law, the author is not liable for any clinical outcomes, financial losses, or damages arising from the application. (OneStopHaem.com). This is solely for education and information purposes. OneStopHaem.com and its contributors make no representations or warranties, express or implied, regarding the accuracy, completeness, or applicability of any information provided.

Adherence to Local Protocols: Users must adhere to their local NHS Trust or institutional clinical protocols and pathways. These must be critically comply with applicable local clinical protocols, guidelines, and formularies.

Non-Reliance for Direct Action: Responses are solely for information and education. Clinical decisions remain strictly the responsibility of the treating clinician. The treating clinician is entirely responsible for verifying all information.

Guideline and Governance Adherence: Users are obligated to practise in accordance with current UK professional standards, national and local guidelines (e.g., NICE, BSH), and their institution's governance and medicines management policies.

Institutional Processes: It is the user's responsibility to follow their institution's formal processes for obtaining specialist advice, clinical supervision, and approval for treatment plans. This Service does not replace such due process.

High-Risk and Legal Matters: For issues involving complex legal dimensions (including but not limited to capacity, consent, safeguarding, or formal disputes), clinicians must seek guidance from their local multidisciplinary team (MDT), legal department, or medical defence union.

Documentation Obligations: Treating Clinicians are entirely responsible for comprehensive contemporaneous documentation in the medical record, including clinical reasoning, sources consulted, local discussions, and justification for any deviation from policy. With no responsibility of OneStopHaem.com.

Prohibition of Identifiable Data: Users must not submit any clinical query or any query that contains patient-identifiable information. This website is exclusively for academic discussion. All clinical details must be fully anonymised in accordance with UK Caldicott principles prior to submission, removing all direct identifiers and limiting indirect identifiers is essential.

Data Protection Compliance: Users must adhere to all Information Governance (IG) requirements, including GDPR (Data Protection Act 2018). The submission of queries is subject to the provisions outlined above. By using the Service, you confirm your compliance with your own obligations under data protection law regarding the lawful and secure handling of patient information.

System Data Handling: While reasonable measures are taken to secure the Service, the internet is not a completely secure medium. We cannot guarantee the security of data in transit. You accept this inherent risk by submitting information electronically.

Applicability to UK Practice Standards: This service is provided within the context of UK healthcare ONLY. This should not be applied to jurisdictions outside the UK.

Limitation of Liability: To the fullest extent permitted by law, neither OneStopHaem.com, its authors, its owners nor any contributors shall be liable for any claims, damages, or losses (including, without limitation, direct, indirect, consequential, or incidental damages, loss of profits, or legal costs) arising from the use of, reliance upon, tort, or otherwise, or inability to use the Service, even if advised of the possibility of such damages. in connection with use of this site or its content.

By submitting a query, you acknowledge that the information provided is strictly for educational use, professional development and peer-to-peer knowledge sharing.

This is not as a substitute for primary clinical judgment or institutional protocols.

7. Intellectual Property Rights

7.1 Our Content

All content on the Service, including text, graphics, logos, images, software, and other materials, is the property of OneStopHaem or its licensors and is protected by copyright, trademark, and other intellectual property laws.

7.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use the Service for your personal, non-commercial use, subject to these Terms. You may not:

• Copy, modify, or distribute our content without permission
• Use our content for commercial purposes
• Remove any copyright or proprietary notices
• Create derivative works based on our content

7.3 User Content

You retain ownership of any content you submit to the Service. By submitting content, you grant us a worldwide, royalty-free license to use, reproduce, and distribute your content in connection with the Service.

8. Privacy

Your use of the Service is also governed by our Privacy Policy, which explains how we collect, use, and protect your information. Please review our Privacy Policy to understand our practices.

9. Disclaimers and Limitations of Liability

9.1 Service Availability

We strive to provide reliable service but do not guarantee that the Service will be available, uninterrupted, or error-free. We may experience downtime for maintenance, updates, or technical issues.

9.2 Content Accuracy

While we endeavor to provide accurate and up-to-date information, we do not warrant the accuracy, completeness, or timeliness of any content on the Service. Content may become outdated, and guidelines may change.

9.3 Limitation of Liability

To the maximum extent permitted by law, OneStopHaem and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use, arising out of or related to your use of the Service.

9.4 Medical Liability

We are not liable for any medical decisions, treatments, or outcomes based on information obtained from our Service. Healthcare professionals are solely responsible for their clinical decisions and patient care.

10. Indemnification

You agree to indemnify, defend, and hold harmless OneStopHaem and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of or related to:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Any content you submit to the Service

11. Termination

11.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings.

11.2 Termination by Us

We reserve the right to suspend or terminate your account and access to the Service immediately, without prior notice, if you:

• Violate these Terms
• Engage in fraudulent, abusive, or illegal activity
• Fail to pay subscription fees
• Otherwise engage in conduct we deem harmful to our Service or users

11.3 Effect of Termination

Upon termination, your right to use the Service will cease immediately. We may delete your account and associated data, subject to our data retention policies and legal obligations.

12. Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and OneStopHaem regarding your use of the Service and supersede all prior agreements and understandings.

16. Contact Information

If you have any questions about these Terms of Use, please contact us: